Policies & Procedures

This policy provides the framework and general principles for issuing certification documentation at ERDI Academy.

This policy provides the framework and general principles for complaints and appeals to ERDI Academy.

This process serves as the guide and reference document for the Complaints and Appeals handling of ERDI Academy

This policy provides the framework and general principles for the selection and enrolment of ERDI Academy’s learners.

This document ensures complete and accurate enrolment, according to the provisions of the Enrolment Policy.

The purpose of this policy is to provide for the appropriate application and administration of fees and handling of client refunds.

This document serves as the guide and reference document for the fees and payments and refunds processing of ERDI Academy.

ERDI Academy is committed to providing quality training and assessment in accordance with the requirements of the Standards for Registered Training Organisations (RTOs) 2015.

This process serves as the guide and reference document for the RPL Process of ERDI Academy. Changes to this procedure must only be made upon approval of the Training Manager.

ERDI Academy is committed to maintain the privacy of personal information provided by employees and clients in accordance with the requirements of the ‘Standards for Registered Training Organisations (RTOs) 2015’ and Australian Privacy Principles of the Commonwealth Privacy Act 1988.